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FAQ
  • What happen if I selected an item and put into the shopping cart but do not proceed for a period of time?

    Merchandise that has been put on the shopping cart will be reserved for a period of 4 hours for further execution by user. After this period, the merchandise would be taken out from the cart (quantity be reduced to 0 upon checkout) and be available for other customers.
     
  • Do I have a choice in currency payment?

    At Buy.my , we only transact in MYR, Malaysian Ringgit.
     
  • What if I want to return my product?

    Please refer to our Returns & Refunds Policy
     
  • Is my privacy protected?

    Please refer to our Privacy Policy.
     
  • Is my credit card information secure on the Internet?

    We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. As for credit card information that you entered during the purchasing process, it would pass through our site to payment provider that we used; it is invisible to us.

    Please refer to our Privacy Policy for more details.
      
  • Do you accept cheque payment ?
      
    Basically, the products on the site can only be purchased and paid online using VISA Card, MasterCard, Maybank2U, RHB Online, PosPay, Hong Leong Online, Alliance Online and Mobile Money. You will not be able to complete the transaction without choosing a payment gateway.  

    If you wish to payment via cheque, you will have to follow the procedure below:-  
      
    Email us the list of products that you wish to purchase.

    We will reply you with the total amount payable and the details of our bank account. You will need to pay us via cheque by either sending us the cheque or deposit it into our account Maybank 514383 511398 Account Name : Hileytech Sdn Bhd and then fax the deposit slip to us to +60-3-89440665.  Once payment is cleared, we will deliver the products.
     

  • What shipping options are available?

    Currently, we deliver our products throughout Malaysia and the world with reputable courier services and our in house delivery services. For destination in Malaysia, we offer free shipping to all that purchase from us.

    Some countries place restrictions on certain imports, please check with your local authorities before placing an order.
     
  • When do I expect to receive the merchandise?

    Standard shipping: 7 - 14 business days.
     
    Express shipping : 3 Days

    Customized merchandise would delay the delivery time by a further advised period.

    Please note that we do not deliver to P.O. Box addresses.

  
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